frequently asked questions
FAQ's
Do you offer free shipping on all products?
Yes, we offer free standard shipping worldwide on all products.
How long does shipping take?
Items are delivered within 1–2 weeks, with an average delivery time of around 10 days. For more detailed information, please refer to our shipping policy.
My order has not arrived yet. Where is it?
Thank you for your order. Please note that delivery may take up to 2 weeks. If your order has still not arrived after this time, please contact our customer support. Our customer support team can check with our supplier to find out where your order is currently located. For more detailed information, please refer to our Shipping Policy.
My order has arrived damaged. What can I do?
Thank you for your order. We apologize for the inconvenience. All of our products are carefully packaged, but in very rare cases, a product may arrive damaged. Please contact our customer support immediately and send us a photo showing the damage. We will replace the damaged item and resend it to the address provided with your order. For more detailed information, please refer to our Return & Refund Policy.
I have a coupon code. How can I apply it to my purchase?
On the checkout page, you will find a field where you can enter your coupon code. If you have any questions or need further assistance, please don’t hesitate to contact our customer support.
Are all of your products handmade?
Some of our products are handmade, while others are not. We receive information about whether a product is handmade directly from our suppliers.
Which is the best pocket ashtray?
We offer a great selection of pocket ashtrays, also known as portable ashtrays. They come in a variety of styles and colors and are all great for use on the go. All of our pocket ashtrays are designed to help keep odors contained, making them a great choice for a smell-free experience. If keeping odors contained is your top priority, we recommend this model. Its airtight twist-lock closure helps prevent odors from escaping, making it our top choice for an odorless pocket ashtray.
Which ashtrays are suitable for outdoor use?
In principle, any ashtray can be used outdoors, but some are more suitable for outdoor use than others. For outdoor use, many people prefer an ashtray with a lid. While a lid is not necessarily needed for everyone, it can help prevent ash from blowing away in strong winds. You can find a great selection of outdoor ashtrays in our category.
Which ashtrays are easiest to clean?
This depends on both the material and the design of the ashtray. While all ashtrays are generally easy to clean, some materials, such as wood, may retain a burnt smell even after cleaning. Ashtrays made of ceramic, glass, or metal, on the other hand, are generally easy to clean and less likely to retain odors.